HELP Now AZ (“HELP Now,” “we,” “us,” or “our”) is a registered 501(c)(3) nonprofit organization committed to protecting the privacy and personal information of individuals we serve, including families, donors, volunteers, sponsors, and community partners.
This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, programs, events, and communications.
Information We Collect
We may collect the following types of personal information when you voluntarily provide it to us:
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Full name
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Phone number
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Email address
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Mailing address
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Program participation details
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Volunteer availability and hours
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Donation and sponsorship information
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Communications preferences
Information is collected through:
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Website forms
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Program registrations
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Volunteer and donor sign-up forms
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Event registrations
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In-person or community outreach activities
How We Use Your Information
HELP Now AZ uses collected information solely to support our nonprofit mission and operations, including:
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Communicating about programs and services you requested
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Sending event details, reminders, and logistics
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Coordinating volunteers and service delivery
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Providing donation confirmations and receipts
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Sending nonprofit updates related to your involvement
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Internal case management and reporting
We do not use personal information for third-party marketing, lead sales, or unrelated commercial purposes.
SMS & Text Messaging Communications
If you provide your phone number and opt in, you may receive informational and transactional text messages from HELP Now AZ related to programs, events, volunteering, donations, and services you requested.
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Message frequency varies by participation
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Message and data rates may apply
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You may opt out at any time by replying STOP
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We do not send unsolicited or cold text messages
SMS consent is not shared with third parties.
Email Communications
Email addresses are used for nonprofit communications such as program updates, confirmations, receipts, and organizational announcements. You may unsubscribe from non-essential emails at any time using the link provided in our messages.
Information Sharing
HELP Now AZ does not sell, rent, or trade personal information.
Information may be shared only:
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With authorized internal staff and volunteers for operational purposes
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With trusted service providers who support nonprofit operations (e.g., CRM, email, or messaging platforms), under confidentiality obligations
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When required by law or to protect the safety and rights of individuals
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, or misuse. Access to sensitive information is limited to authorized personnel only.
Children’s Privacy
HELP Now AZ programs serve families and children; however, personal information related to minors is collected only from parents, guardians, or authorized representatives as part of program participation.
Your Rights & Choices
You may:
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Request access to your personal information
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Request corrections or updates
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Withdraw consent for communications
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Opt out of SMS by replying STOP
Requests may be submitted using the contact information below.
Third-Party Links
Our website may contain links to third-party websites (such as donation platforms or partner organizations). HELP Now AZ is not responsible for the privacy practices of external sites.
Policy Updates
This Privacy Policy may be updated periodically to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
HELP Now AZ
Website: https://helpnowaz.org
Email: [email protected]